Tokyu Department Store: tax refund policy
東急百貨店
Shibuya ShinQs (Shibuya Hikarie B1), +Q Tokyu Food Show Edge, Shibuya Tokyu Food Show, Kichijoji, Tama Plaza, Sapporo and others (official tax-free counter list; the former Shibuya main store is not listed)
How refunds work from Nov 1, 2026
As of the check date, this store's official site has not published how refunds will work under the new rules. Items without a source are marked "To be announced"; follow the in-store instructions.
- Refund method (new rules)
- To be announced / follow in-store instructions
- Fee
- To be announced / follow in-store instructions
- Minimum
- To be announced / follow in-store instructions
- Combine shops
- To be announced / follow in-store instructions
- Refund counter
- To be announced / follow in-store instructions
- Notes
- The official site only says "from purchases on November 1, 2026, the system changes to the refund method"; no refund methods or fees have been published.
Payment methods
Credit cards, Alipay, WeChat Pay, UnionPay
Payment methods are as listed on the official site and may differ at some branches. Which payment methods refunds can go back to under the new rules is up to the store.
Current practice (before Nov 1, 2026)
- Refund counter
- Tax-free counter in each facility (Kichijoji 8F, Tama Plaza 4F, Sapporo 10F, etc.); some shops handle it in-shop
- Fee
- To be announced / follow in-store instructions
- Minimum
- JP¥5,000 or more (excl. tax) at the same store on one day; consumables JP¥5,000–JP¥500,000
- Combine shops
- To be announced / follow in-store instructions
- Notes
- Same day, during counter hours, purchaser in person. Official FAQ: the amount refunded varies by store; purchases paid with gift certificates are not eligible.
Official sources and check dates
- Tax-free information for travelers from overseas (Tokyu Department Store) — tax-free shop status, scope, current practice, new-rule refunds, Checked Oct 24, 2026
- FAQ (Tokyu Department Store) — payment methods, current practice, Checked Oct 24, 2026
- Services for overseas customers (Kichijoji store) — current practice, Checked Oct 24, 2026
This page only states what the official sources say explicitly; anything they do not say is marked "To be announced / follow in-store instructions".