Seibu / Sogo: tax refund policy
西武・そごう
Seibu Ikebukuro, Sogo Yokohama, Sogo Chiba, Sogo Hiroshima, Sogo Omiya, Seibu Tokorozawa S.C., Seibu Fukui, Seibu Akita (tax-free counters listed on the official site)
How refunds work from Nov 1, 2026
As of the check date, this store's official site has not published how refunds will work under the new rules. Items without a source are marked "To be announced"; follow the in-store instructions.
- Refund method (new rules)
- To be announced / follow in-store instructions
- Fee
- To be announced / follow in-store instructions
- Minimum
- To be announced / follow in-store instructions
- Combine shops
- To be announced / follow in-store instructions
- Refund counter
- To be announced / follow in-store instructions
- Notes
- No announcement about the new rules was found on the official tax-free page or the Seibu Ikebukuro and Sogo Chiba tax-free pages.
Payment methods
To be announced / follow in-store instructions
Payment methods are as listed on the official site and may differ at some branches. Which payment methods refunds can go back to under the new rules is up to the store.
Current practice (before Nov 1, 2026)
- Refund counter
- Seibu Ikebukuro Annex 2F; Sogo Yokohama B1; Sogo Chiba 7F; Sogo Hiroshima 1F; Sogo Omiya 7F; Seibu Tokorozawa S.C. 7F; Seibu Fukui 5F; Seibu Akita B1
- Fee
- 1.55% of the tax-free price
- Minimum
- General goods JP¥5,000 or more (excl. tax); consumables JP¥5,000–JP¥500,000; general goods + consumables combined JP¥5,000–JP¥500,000
- Combine shops
- To be announced / follow in-store instructions
- Notes
- Same day, purchaser in person. Refunds in cash (yen); credit card and e-payment refunds vary by store. Some specialty shops in the building are excluded.
Official sources and check dates
- Tax-free procedure, global (Seibu & Sogo) — tax-free shop status, scope, current practice, new-rule refunds, Checked Oct 24, 2026
- Tax-free procedure (Annex 2F), Seibu Ikebukuro main store — current practice, new-rule refunds, Checked Oct 24, 2026
- Tax-free Counter (Sogo Chiba) — current practice, Checked Oct 24, 2026
This page only states what the official sources say explicitly; anything they do not say is marked "To be announced / follow in-store instructions".