Hankyu Hanshin Department Stores: tax refund policy
阪急阪神百貨店
Hankyu Hanshin Department Stores (Hankyu Umeda Main Store, Hankyu Men's Osaka / Tokyo, Kobe Hankyu, Hakata Hankyu, Hanshin Umeda Main Store, etc.)
How refunds work from Nov 1, 2026
- Refund method (new rules)
- Credit card, E-payment, Cash, Airport counter
- Fee
- A Global Blue system fee on the purchase amount (the site says the rate changes from November 1 but gives no number); extra fee for cash refunds at airports / seaports
- Minimum
- Same-day total of JP¥5,000 or more (excl. tax), no upper limit
- Combine shops
- Can be combined
- Refund counter
- Each store's tax-free counter on the day of purchase (Umeda Main Store: B1 / 1F)
- Notes
- Show your own passport or the Visit Japan Web tax-free QR code. No more distinction between general goods and consumables. Leave Japan within 90 days; after customs confirmation (GREEN), the refund goes by the method you chose in store: your own credit card, WeChat Pay / Alipay (overseas cards and apps may incur a currency fee), or cash at dedicated counters in the restricted areas of some airports. Items priced JP¥1,000,000 or more each need a "tax-free notification slip" (免税連絡票).
Payment methods
To be announced / follow in-store instructions
Payment methods are as listed on the official site and may differ at some branches. Which payment methods refunds can go back to under the new rules is up to the store.
Current practice (before Nov 1, 2026)
- Refund counter
- Hankyu Umeda Main Store B1 Overseas Customer Counter and 1F Tax-Free Counter; Hankyu Men's Osaka 5F Tax-Free Counter
- Fee
- 1.55% of the tax-free price (until October 31, 2026)
- Minimum
- General goods: JP¥5,000 or more (excl. tax) at the store on one day; consumables: JP¥5,000–JP¥500,000
- Combine shops
- Can be combined
- Notes
- Refunds in cash, WeChat Pay / Alipay, or a credit card in your own name (Visa, JCB, Mastercard, AMEX, Diners, UnionPay).
Official sources and check dates
- For overseas customers and customers temporarily back in Japan (Hankyu Hanshin Department Stores) — tax-free shop status, scope, current practice, new-rule refunds, Checked Oct 24, 2026
- Services (Hankyu Umeda main store) — current practice, new-rule refunds, Checked Oct 24, 2026
This page only states what the official sources say explicitly; anything they do not say is marked "To be announced / follow in-store instructions".