Isetan: tax refund policy
伊勢丹
Isetan Mitsukoshi group stores, at each store's Tax-Free Counter (Isetan Shinjuku: Main Building 6F)
How refunds work from Nov 1, 2026
- Refund method (new rules)
- Credit card, E-payment
- Fee
- Processing fee deducted from the refund (rate not stated)
- Minimum
- Single-day total over JP¥5,000 (excl. tax)
- Combine shops
- To be announced / follow in-store instructions
- Refund counter
- Each store's Tax-Free Counter, in person on the day of purchase (Shinjuku: Main Building 6F)
- Notes
- The consumption tax minus a processing fee is refunded after customs confirmation, which must be completed within 90 days. Refunds go to a credit card in your own name (VISA, MASTER, AMEX, JCB, DINERS, UnionPay) or your own Alipay / WeChat Pay; no cash refund is listed. Purchases paid with MI Card, Tomonokai, shareholder cards or bank transfer are not eligible.
Payment methods
To be announced / follow in-store instructions
Payment methods are as listed on the official site and may differ at some branches. Which payment methods refunds can go back to under the new rules is up to the store.
Current practice (before Nov 1, 2026)
- Refund counter
- Isetan Shinjuku Main Building 6F, International Customer Counter (TAX FREE)
- Fee
- A processing fee is charged (rate not stated)
- Minimum
- To be announced / follow in-store instructions
- Combine shops
- To be announced / follow in-store instructions
Official sources and check dates
- November_Tax-Free Procedure | Isetan Mitsukoshi — tax-free shop status, new-rule refunds, Checked Oct 24, 2026
- Tax-Free Shopping Guide | Isetan Mitsukoshi — new-rule refunds, Checked Oct 24, 2026
- Tax-free counter (Isetan Shinjuku) — current practice, Checked Oct 24, 2026
- Isetan Shinjuku Official website — current practice, Checked Oct 24, 2026
This page only states what the official sources say explicitly; anything they do not say is marked "To be announced / follow in-store instructions".