Mitsukoshi: tax refund policy
三越
Isetan Mitsukoshi group stores (Nihombashi Main Store: Main Building 7F; Ginza: New Building 7F)
How refunds work from Nov 1, 2026
- Refund method (new rules)
- Credit card, E-payment
- Fee
- Processing fee deducted from the refund (rate not stated)
- Minimum
- Single-day total over JP¥5,000 (excl. tax)
- Combine shops
- To be announced / follow in-store instructions
- Refund counter
- Each store's Tax-Free Counter, in person on the day of purchase
- Notes
- The consumption tax minus a processing fee is refunded after customs confirmation, which must be completed within 90 days. Refunds go to a credit card in your own name (VISA, MASTER, AMEX, JCB, DINERS, UnionPay) or your own Alipay / WeChat Pay; no cash refund is listed. Purchases paid with MI Card, Tomonokai, shareholder cards or bank transfer are not eligible.
Payment methods
To be announced / follow in-store instructions
Payment methods are as listed on the official site and may differ at some branches. Which payment methods refunds can go back to under the new rules is up to the store.
Current practice (before Nov 1, 2026)
- Refund counter
- Nihombashi Main Store, Main Building 7F International Customer Counter; Ginza Mitsukoshi, New Building 7F (inside the overseas customer service center)
- Fee
- To be announced / follow in-store instructions
- Minimum
- To be announced / follow in-store instructions
- Combine shops
- To be announced / follow in-store instructions
- Notes
- Nihombashi Main Store: tax-free service for MI Card payments, the souvenir export exemption and overseas shipping have ended.
Official sources and check dates
- November_Tax-Free Procedure | Isetan Mitsukoshi — tax-free shop status, new-rule refunds, Checked Oct 24, 2026
- Tax-free counter (Nihombashi Mitsukoshi main store) — current practice, Checked Oct 24, 2026
- Tax-free counter (in the overseas customer service center), Ginza Mitsukoshi — current practice, Checked Oct 24, 2026
This page only states what the official sources say explicitly; anything they do not say is marked "To be announced / follow in-store instructions".