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Loft: tax refund policy

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Fashion & lifestyle Tax-free shop New-rule details TBA

Selected stores (official news release, December 2025: 24 stores; store pages carry the Tax Free mark)

How refunds work from Nov 1, 2026

As of the check date, this store's official site has not published how refunds will work under the new rules. Items without a source are marked "To be announced"; follow the in-store instructions.

Refund method (new rules)
To be announced / follow in-store instructions
Fee
To be announced / follow in-store instructions
Minimum
To be announced / follow in-store instructions
Combine shops
To be announced / follow in-store instructions
Refund counter
To be announced / follow in-store instructions
Notes
No announcement about the new rules was found in the official news release list (through October 2026).

Payment methods

Transit IC cards, UnionPay, Alipay, Alipay+, WeChat Pay

Payment methods are as listed on the official site and may differ at some branches. Which payment methods refunds can go back to under the new rules is up to the store.

Current practice (before Nov 1, 2026)

Refund counter
Varies by store; each store page gives tax-free hours and location (e.g. service counter, tax-free counter)
Fee
To be announced / follow in-store instructions
Minimum
To be announced / follow in-store instructions
Combine shops
To be announced / follow in-store instructions
Notes
Tax-free procedures usually end about 30 minutes before closing (Shibuya Loft: 11:00–20:30; on October 31 it closes early for Halloween and tax-free ends at 18:30).

Official sources and check dates

This page only states what the official sources say explicitly; anything they do not say is marked "To be announced / follow in-store instructions".

Read the full tax-free Q&A Tax refund calculator All stores

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Checked Oct 24, 2026Store policies may change; follow the in-store instructions