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Hands: tax refund policy

ハンズ

Fashion & lifestyle Tax-free shop New-rule details TBA

Selected stores (participating store list on the official site)

How refunds work from Nov 1, 2026

As of the check date, this store's official site has not published how refunds will work under the new rules. Items without a source are marked "To be announced"; follow the in-store instructions.

Refund method (new rules)
To be announced / follow in-store instructions
Fee
To be announced / follow in-store instructions
Minimum
To be announced / follow in-store instructions
Combine shops
To be announced / follow in-store instructions
Refund counter
To be announced / follow in-store instructions
Notes
No announcement about the new rules was found. Hands Shibuya will close in November 2026 (notice dated May 25, 2026).

Payment methods

Credit cards, Alipay, WeChat Pay

Payment methods are as listed on the official site and may differ at some branches. Which payment methods refunds can go back to under the new rules is up to the store.

Current practice (before Nov 1, 2026)

Refund counter
Pay the tax-inclusive price at the register, then go to the in-store tax-free counter with passport and receipt on the same day (Shibuya: 3A floor, 10:00–20:45)
Fee
To be announced / follow in-store instructions
Minimum
Shibuya store: JP¥5,500 incl. tax or more at Hands on one day; English FAQ: general goods over JP¥5,000 excl. tax, consumables up to JP¥500,000
Combine shops
No
Notes
Receipts from other shops in the same building cannot be combined. Parts of the English FAQ (sealed packaging, consumables not eligible) appear to be out of date.

Official sources and check dates

This page only states what the official sources say explicitly; anything they do not say is marked "To be announced / follow in-store instructions".

Read the full tax-free Q&A Tax refund calculator All stores

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Checked Oct 24, 2026Store policies may change; follow the in-store instructions